Privacy Policy

  This Privacy Policy describes how SURYUS SHOP, operated by BLUE STAR TRADING LIMITED (“SURYUS SHOP”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.

  By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

  We collect personal information that you provide directly to us, information generated when you use our website, and information necessary to process your orders and provide customer support.

1.1 Device and Usage Information

  When you visit our website, we may automatically collect certain information about your device and how you interact with our website.

Examples of information collected may include:

 
• IP address
 
• Browser type and version
 
• Device type
 
• Operating system
 
• Time zone
 
• Cookie information
 
• Pages or products you view
 
• Search terms
 
• Referral website or source
 
• How you interact with our website

  We collect this information to load the website correctly, improve website performance, analyze website usage, prevent fraud, and enhance your shopping experience.

1.2 Order Information

  When you place an order or attempt to place an order through our website, we collect information necessary to process and fulfill your purchase.

Examples of order information collected may include:

 
• Your name
 
• Billing address
 
• Shipping address
 
• Email address
 
• Phone number
 
• Order details
 
• Payment-related information
 
• Transaction information

  We use this information to process your payment, confirm your order, arrange shipping, provide invoices or order confirmations, communicate with you, prevent fraudulent transactions, and provide customer service.

  Please note that we do not directly store complete credit card numbers on our website. Payment information is processed by secure third-party payment service providers.

1.3 Customer Support Information

  If you contact us for customer support, returns, refunds, shipping questions, product inquiries, or other matters, we may collect information you provide to us.

Examples of customer support information may include:

 
• Your name
 
• Email address
 
• Phone number
 
• Order number
 
• Shipping address
 
• Billing address
 
• Photos or files you provide related to your order
 
• Messages and communication history

  We use this information to respond to your inquiries, resolve order issues, process returns or refunds, and improve our customer service.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

 
• To provide products and services to you
 
• To process and fulfill your orders
 
• To process payments and prevent payment fraud
 
• To arrange shipping and delivery
 
• To send order confirmations, shipping updates, and service-related messages
 
• To provide customer support
 
• To process returns, refunds, exchanges, and after-sales requests
 
• To improve our website, products, and services
 
• To analyze website traffic and customer behavior
 
• To detect, prevent, and address fraud, security issues, or illegal activities
 
• To comply with applicable laws, regulations, tax, accounting, and legal obligations
 
• To send marketing communications if you have consented or where permitted by applicable law

3. Sharing Personal Information

  We may share your personal information with trusted third-party service providers only where necessary to operate our business, provide our services, fulfill orders, process payments, deliver products, improve our website, or comply with legal obligations.

Examples of third parties with whom we may share information include:

 
• Shopify, which powers our online store
 
• Payment service providers, such as LianLian Pay or other payment processors used for transactions
 
• Shipping and logistics providers
 
• Email and customer service providers
 
• Fraud prevention and security service providers
 
• Analytics service providers
 
• Advertising and marketing service providers, if applicable
 
• Professional advisors, such as accountants, lawyers, or compliance consultants, where necessary
 
• Government authorities, regulators, courts, or law enforcement agencies where required by law

  We do not sell your personal information to third parties.

4. Payment Processing

  When you make a purchase on our website, your payment information may be processed by third-party payment service providers. These payment providers process your payment information according to their own privacy policies and security standards.

  We may receive limited payment-related information, such as payment status, transaction ID, payment method type, billing information, and fraud screening results, in order to complete your order and provide customer support.

5. Cookies and Similar Technologies

  Cookies are small data files that are placed on your device when you visit a website. We use cookies and similar technologies to provide website functionality, remember your preferences, analyze website performance, improve user experience, and support marketing activities where permitted.

We may use the following types of cookies:

 
• Essential cookies: Required for the website to function properly, such as shopping cart and checkout functions.
 
• Performance and analytics cookies: Used to understand how visitors interact with our website and improve website performance.
 
• Functional cookies: Used to remember your preferences and improve your browsing experience.
 
• Advertising cookies: Used to provide relevant advertising or measure advertising effectiveness, where applicable.

  You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including cart, checkout, login, or personalized features.

6. Behavioural Advertising and Analytics

  We may use analytics and advertising tools to better understand how customers use our website and to provide relevant product information or marketing communications, where permitted by applicable law.

  These tools may collect information about your device, browsing actions, product views, purchases, and interactions with advertisements. You may manage your advertising preferences through your browser settings, device settings, or the settings provided by the relevant advertising platforms.

  If you do not wish to receive marketing emails from us, you may unsubscribe at any time by following the unsubscribe instructions in the email or contacting us directly.

7. Data Retention

  We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing orders, resolving disputes, complying with legal, tax, accounting, regulatory, and reporting obligations, preventing fraud, and enforcing our agreements.

  The retention period may vary depending on the type of information, the purpose of processing, legal requirements, and business needs. When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it as required by applicable law.

8. International Transfers

  Because we operate an online store and use third-party service providers, your personal information may be processed, stored, or transferred to countries or regions outside of your country of residence.

  When we transfer personal information internationally, we take reasonable measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Security

  We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

  However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

10. Your Rights

  Depending on your country or region, you may have certain rights regarding your personal information. These rights may include:

 
• The right to access the personal information we hold about you
 
• The right to request correction of inaccurate or incomplete information
 
• The right to request deletion of your personal information
 
• The right to request restriction of processing
 
• The right to object to certain processing activities
 
• The right to withdraw consent where processing is based on consent
 
• The right to request a copy of your personal information
 
• The right to opt out of marketing communications

  If you would like to exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

11. GDPR Notice for EEA/UK Users

  If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following lawful bases:

 
• Your consent
 
• The performance of a contract with you
 
• Compliance with our legal obligations
 
• Our legitimate business interests, provided such interests do not override your fundamental rights and freedoms
 
• Protection of vital interests where applicable

  You have the right to access, correct, update, delete, restrict, or object to the processing of your personal information. You may also have the right to lodge a complaint with your local data protection authority.

12. Minors

  Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

  If you are a parent or guardian and believe that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information.

13. Do Not Track

  Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

14. Links to Third-Party Websites

  Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

  We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

  Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

  If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a request or complaint, please contact us using the information below:

Trade Name: SURYUS SHOP

Company Name: BLUE STAR TRADING LIMITED

Email: 3756792@qq.com

Phone: 15258157288

WeChat: mhjlovecsy

  Business Address:   RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG

Last Updated: July 2, 2026