Política de envío
Shipping Information
This page explains our shipping methods, estimated delivery timeframes, shipping fees, free shipping rules, and support instructions for delayed, missing, or delivered-but-not-received packages.
Shipping Location
Location: United States
State / Province: Shipping time may vary by destination.
Shipping Methods
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping |
7–15 business days. Estimated delivery time is based on normal order processing and carrier transit time. |
$3.99 for orders below $15.00. Free standard shipping for orders over $15.00. |
| Express Shipping |
6–10 business days. Express delivery may still be affected by carrier, destination, and peak season conditions. |
$12.90 for orders below $139.00. $7.90 for orders over $139.00. |
1. Free Shipping
When can I get free standard shipping?
Free standard shipping is available for orders over $15.00. The final shipping fee will be shown at checkout before payment is completed.
Does canceling an item affect free shipping?
Yes. If canceling an item causes your order total to fall below the free shipping threshold, the applicable shipping fee may be added to your order.
2. Delivery Time
How long does delivery take?
Standard Shipping usually takes 7–15 business days. Express Shipping usually takes 6–10 business days.
Delivery time is an estimate and is not a guaranteed arrival date.
Why may my package take longer?
Delivery may be affected by several factors, including:
- Order processing time
- Carrier delays
- Weather conditions
- Flight or transportation arrangements
- Remote delivery areas
- Peak seasons or promotional periods
- Customs clearance or local delivery conditions
- Other unexpected circumstances
3. Tracking & Logistics Issues
What should I do if my package has not arrived?
If your package has not arrived within the estimated delivery timeframe, please contact our customer service team within 45 days from the payment date so we can help check your shipment.
What if tracking says “Delivered” but I did not receive the package?
If tracking shows “Delivered” but you have not received your package, or if your order has missing or incorrect items, please contact us within 45 days from the delivery date shown on the tracking page.
4. Important Notes
Is the delivery date guaranteed?
No. The delivery timeframe is an estimate only. The final delivery time depends on the carrier, destination, customs clearance, local delivery conditions, and other factors outside our control.
Can shipping fees change?
Shipping fees and free shipping thresholds may change during selected promotions or according to checkout conditions. The final shipping fee displayed at checkout will apply to your order.
Need help with your shipment?
Please contact us at 3756792@qq.com with your order number, full name, and a clear description of your shipping issue.