Please read this policy before placing an order. We operate an online cross-border store and do not maintain overseas warehouses or local return centers. All after-sales requests must follow the process below.
1. Non-quality issues are not eligible for return or exchange
We do not accept returns, exchanges, refunds, or store-credit requests for non-quality reasons. This includes, without limitation:
- Change of mind, duplicate purchase, or no longer wanting the item.
- Wrong size or fit selection, including items that do not fit as expected.
- Preference about color, finish, texture, smell, or minor differences caused by lighting, monitor settings, manufacturing batches, or measurement methods.
- Items purchased in the wrong color, size, style, or quantity by the customer.
- Delays caused by the carrier, customs clearance, import procedures, weather, or events outside our reasonable control.
Please confirm product details, size, color, shipping address, and quantity before payment. Placing an order confirms that these details are correct.
2. What counts as a quality issue
A quality issue means a material manufacturing defect or damage that existed before customer use and materially affects the item’s normal use. Examples may include a broken component on arrival, a major construction failure, or an item that is materially different from the product ordered.
The following are not treated as quality issues: normal wear and tear, damage caused by use, washing, cleaning, modification, storage, accident, misuse, contact with liquids, or failure to follow care instructions; minor cosmetic variation; and damage that occurs after delivery.
3. How to report a quality issue
- Contact us within 7 calendar days after the carrier records delivery. Include your order number, the email used for the order, a clear description of the problem, and clear photos or a continuous video showing the item, packaging, shipping label, and defect.
- Keep the item, all original packaging, tags, accessories, and documentation until we complete the review. Do not repair, wash, alter, or discard the item.
- Wait for written instructions and a return authorization from us. Do not send anything to an address found online or on the parcel label. We do not accept unauthorized returns.
We may request additional photos, video, measurements, or other information reasonably needed to verify the claim. A request is not approved until we confirm it in writing.
4. Review and available resolution
After the returned item is received and inspected, we will confirm whether the claim is approved. If a quality issue is verified, we may offer a replacement when the same item is available, or a refund to the original payment method. If the item is not available, the available resolution will be a refund. We do not promise a particular replacement color or size.
If the inspection does not confirm a quality issue, the request will be rejected and the item may be returned to the customer at the customer’s cost. Items sent without authorization, items outside the reporting period, or items that do not match the submitted evidence may be rejected.
5. Return shipping and cross-border costs
We do not provide prepaid return labels and do not cover return postage. For an approved quality claim, the customer must pay the return shipping cost first. Return shipping, insurance, customs duties, taxes, brokerage, handling fees, and other cross-border charges are non-refundable and will not be reimbursed unless we expressly agree otherwise in writing.
Use a trackable shipping service and keep the receipt and tracking number. We are not responsible for parcels lost, delayed, damaged, or held in transit while being returned. The customer is responsible for correct customs declarations and any charges created by the return.
6. No overseas warehouse or local return address
We do not have an overseas warehouse or local return facility. We cannot accept walk-in returns, cash refunds, or parcels sent to our office, a carrier depot, or the original sender address. A designated return address is provided only after a quality claim is reviewed and approved.
7. Refund timing
For an approved refund, inspection and processing normally take 3–7 business days after the returned parcel is delivered to the designated address. Your bank, card issuer, or payment provider may require additional processing time before the credit appears. Original shipping charges are not refundable.
8. Legal rights
This policy does not limit any mandatory consumer rights that apply under the laws governing your purchase. Where local law requires a remedy that differs from this policy, the mandatory legal requirement will apply.
Need help?
Contact us through the store’s official contact channel and include your order number. Please do not ship an item before receiving written return instructions.